NanoSupport
Quick steps for account, upload, generation and result issues. If a problem continues, contact us with the job reference and approximate time.
Last reviewed: 28 September 2026
Sign-in and account recovery
Check your email and password, then use Forgot password on the sign-in page if needed. Check your spam folder. Never send anyone your password or reset token.
Uploading study materials
The interface accepts PDF, DOCX, TXT, JPG, PNG and WEBP, up to 25 MB per file. If an encrypted or interactive PDF cannot be used, open it locally and export a suitable copy. You can select the relevant PDF pages to reduce processing time.
An exam did not finish
Check the file's status, your credit balance, question count and exam language. A short or unclear source may need clearer text or more pages. If a job fails, keep its reference and check the balance and status before submitting a duplicate request.
Results and downloads
Teachers determine when classroom results and answer keys become visible. PDF downloads follow exam permissions and answer-release status. If you lose connection during an exam, return and check the answers saved on the server.
Credits and checkout
If payment appears pending, check your order history and wait for server-side gateway confirmation. Never send full card numbers or verification codes. Share only an order number when requesting help.
Still need help?
Email support@nanostudent.com with your role, the job or order reference if available, the step that failed and the error message, excluding sensitive information. Use the Contact page for data access, correction or deletion requests.